Operational Health Index
Financial metrics tell you what happened in the past. The Operational Health Index (OHI) tells you what is happening right now in the basement.
What OHI Measures
- 01Turnover rate of high performers vs average performers
- 02Frequency of informal 'backchannel' approvals
- 03Dependency on specific individuals for routine tasks
- 04Variance in process execution across shifts/teams
- 05Time required to onboard a new employee to full autonomy
- 06Volume of undocumented 'tribal knowledge'
- 07Severity of behavioral shift when a manager is absent
- 08Consistency of formal feedback vs informal correction
The Assessment
Take our 10-point self-diagnostic to measure the presence of ghost infrastructure in your organization.
Take The AssessmentOperational Instability Appears Before Financial Instability
Financial health is measured quarterly. Operational health is measured by what happens when no one is watching.